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Capability Area 05 · Mission Delivery

Design tools people adopt.

Human-centered design and rigorous program delivery, research-led UX and PMO discipline that make federal systems clearer, faster, more humane.

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110K
prisoners transported annually on systems we deliver
30%+
of our delivery workforce on DHS mission programs
USERS
BENEFITS PORTAL · RELEASE 2
01 · SIGN IN
02 · COMPLETE FORM
03 · SUBMITTED
TASK SUCCESS
0%
USABILITY PASS · R2
USABILITY FINDING F-07

Form labels unclear at step 02, users abandon instead of recovering from errors.

FIX SHIPPED · RELEASE 2 ✓
ABANDONED · 0
RELEASE 2 · 98% TASK SUCCESS · ADOPTED ✓
What we do

Two capabilities, one experience.

Run the program with discipline and design the experience around its users, delivery you can audit, and tools people actually adopt.

PMO · SAFe · Audit-ready

Operational Delivery & PMO

Streamlined program management, responsive teams, SAFe agile delivery, and audit-ready governance from day one.

→ HCD · 508 · WCAG 2.1 AA

Human-Centered Design & Accessibility

Research-led UX placing end users at the center, prototyping, usability testing, and 508 compliance by design.

→
Programs

Where this runs today.

DOJ

Program Delivery for Secure Transport

Program delivery behind ~110,000 secure prisoner movements a year, six mission-critical systems.

  • Six systems delivered and maintained
  • 20+ BI reports and 10 dashboards on time
  • AI-enhanced biometrics and mobile field tools
DHS

Human-Centered Design in Enterprise Delivery

User-centered design embedded in DevSecOps delivery, research, prototyping, and usability testing across mission domains.

  • HCD research and prototyping in production teams
  • Domain-driven and test-driven development
  • Tier 2/3 service desk closing the loop

Built for the mission in front of you.

Software, data, AI, and cybersecurity built around the outcomes your team owns.

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